TLC Europe 2020: Better Blackboard Help: Where your users need it, when they want it.
Watch the "trailer" recorded live at TLC online
Posts
The SaaS Migration Diaries #3: Inching forwards
In my last post we had reached an impasse while migrating legacy content . The tool claimed it had worked, but there was no evidence from the data that it had. In this post I share how I got on with Blackboard support and some other news from our SaaS Migration Project.
Communications during and after the upgrade
Originally posted on Jun 29, 2017 It's always interesting to see how different institutions handle communications with their users. I thought some might be interested in our approach this year. During the upgrade users will be redirected to an upgrade status page. This page contains an embedded twitter feed where we will post updates an expected ETA for resumption of service a pie chart showing number of stages complete and remaining. an FAQ with further information You can view a preview of the page here Blackboard Upgrade July 1/2/3 2017 we are likely to remove this link once the upgrade is complete, but the screenshot above gives a good impression. We're doing this because in previous upgrades as soon as we went live we would have 20+ people using Blackboard within the first ten minutes, suggesting that some had been refreshing often awaiting Bb to return. Hopefully presenting the information in this way will set expectation...